SHIPPING & RETURNS

Sniff Industries Shipping Policy

Sniff Industries proudly stands behind everything we sell. If for any reason you are not 100% satisfied with your product you may return it to us for a refund or an exchange.

Our returns policy is clear and simple:

  • Any item in new condition or unused can be returned within 30-days of the date of purchase and will be refunded to the original form of payment.

  • Unfortunately, for returned product purchased beyond 30-days we are unable to process a refund to the original form of payment. In these instances, a store credit will be issued instead of a traditional refund. Please contact our customer service team at 865-466-9226 or by email at info@k9sniff.com for a detailed explanation of this refund option.

  • Please note shipping charges are non-refundable; shipping charges will be the sole responsibility of the customer unless the product was damaged during shipping or sent in error.

  • In most instances, it takes 7-15 business days for us to receive your returned package, inspect the returned product, return it to stock, and complete your refund.

Sniff Industries Return & Exchange Policy

Exchange options:

  • Call us at 865-466-9226 to order a replacement product and we will waive any standard shipping charges on your exchange order and guide you through the exchange.

  • Using the shipment confirmation you received with your original order, indicate the new product you would like the original purchased product to be exchanged for in the refund/exchange box found at the bottom. Include this shipment confirmation in the packaging with your returned product. Once your returned package has been received, we’ll get your exchange order sent out to you right away with free shipping.

Note:

  • If you’ve already placed a new order online for a product you would like to exchange, please contact our customer service team directly at 865-466-9226 or by email at service@k9sniff.com, and we’ll gladly refund the shipping charge from your replacement order.

  • Please note that all exchanges will be processed as a refund to the original form of payment and then a new charge will be placed for the replacement order. As mentioned in our return policy, if we are unable to process a refund to the original form of payment, a store credit will be issued.

For defective, damaged, or shipped in error items; please review our warranty information below and contact us immediately at 865-466-9226 or by email at service@k9sniff.com.

To return an item to us, include your returned product and invoice or packing slip, in the original package if possible or an appropriate box. Ship all returns to:

  Sniff Industries
  Attn: Returns
  950 Grimes Rd
  Loudon, TN 37774

*All returns and exchanges are subject to the discretion of the Sniff Industries returns department.

CUSTOMER SERVICE

1-865-466-9226

info@k9sniff.com

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